Hosted by Chris Dyer, the CEO of PeopleG2 – TalentTalk Radio features engaging conversation with CEOs, thought leaders and HR executives. TalentTalk connects professionals who care about talent-related issues and having the cultural mindset to embrace the needed diversity of the workplace.
Today’s guest is Bill Voigt, Founder and Principal Consultant for Nimbus Communication Consulting. To hear the entire show, find it on the TalentTalk Podcast, iHeart Radio, iTunes and Player FM.
Bill Voigt, Founder and Principal Consultant for Nimbus Communication Consulting speaks on engaging leadership that inspires and encourages others to follow. Bill exposes people to language that is used by leaders. Leaders, effective leaders, talk to people a certain way. Bill teaches this through coaching and workshops. He teaches to be respectful and engage people and therefore improve relationships. Bill focuses on specific people and uses simple practices to improve how they speak to others for the best results. One of these practices is Conversational Interviewing. This style encourages us to stop looking at the resume but to become story tellers with details, not statistics, on how they accomplished goals. Not much time is spent teaching others how to strengthen their story telling skills. It is important to speak in a manner that illustrates your accomplishments, visions, and strategies.
One of Bill’s favorite quotes is from Maya Angelou: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” People remember how others make them feel and it’s the words people use that show them how you feel. Be patient, don’t judge, accept them from where they are and watch the magic happen. Nobody really thinks of themselves as having an issue. Bill discusses various “Road blocks” that happen in conversations and therefore halt or divert the goal of the discussion. Through various stories and scenarios, Bill describes how we can take a step back from our immediate way of wanting to fix the situation, but to listen to the other person’s reason for telling us. Bill encourages listeners to view the “It’s not about the nail” YouTube video> https://www.youtube.com/watch?v=-4EDhdAHrOg to get a better visual on this concept.
Another topic Bill frequently discusses is how to talk about the tough topics. It’s difficult for employees to speaking up to managers or others above them in the hierarchy. Bill’s fundamentals for everyone is to keep it simple and keep it to the facts and effects. We all need to engage in active listening – understanding and communicating what the facts are and what the effects are on you. Are you listening to respond or are you listening to understand?
What are you reading? Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty, by Patrick Lencioni.