A KPI, or Key Performance Indicator, is a metric that’s...
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Annette Franz, the Founder/CEO of CX Journey talks about the importance of the employee experience and how any successful organization makes this a priority. Leaders need to listen to their employees, and involve them in decisions and changes. Lisa DiVirgilio Arnold, the COO of We Are Mammoth and Kin HR talks about the importance of keeping engagement high in her organizations, as well as the success companies find when they utilize a team dynamic.
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